Shipping policy

At Star Life Care Sciences, we aim to deliver your health and wellness products quickly, safely, and reliably across Pakistan.

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1. Order Processing

• Orders are processed within 24 hours of confirmation.

• Orders placed after 2:00 PM (PKT) will be processed the next working day.

• We do not process or ship orders on Sundays or public holidays.

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2. Delivery Time

• Standard Delivery Time: 2 to 4 working days.

• For remote or rural areas, delivery may take up to 5–7 working days.

📦 We use trusted courier services to ensure timely and secure delivery.

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3. Shipping Charges

• Free shipping on orders above PKR 2500-/-.

• A standard shipping fee applies to orders below the free shipping threshold.

• Any applicable shipping fees will be clearly shown at checkout before final payment.

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4. Cash on Delivery (COD)

• COD is available across Pakistan.

• Please ensure your contact number and delivery address are correct and reachable.

• Orders with incomplete or incorrect information may be delayed or canceled.

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5. Order Tracking

• Once your order is dispatched, you will receive a tracking number via SMS or email.

• You can track your order status directly on the courier’s website using the provided tracking code.

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6. Delivery Delays

While we do our best to meet our delivery timelines, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• Courier issues or political disturbances

We appreciate your patience during such times.

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7. Incorrect Address or Failed Delivery

• Please double-check your delivery address before placing your order.

• If a delivery fails due to incorrect address or the receiver is unavailable, we will attempt a second delivery. Repeated failures may result in cancellation and re-shipping charges.

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8. Damaged or Missing Items

If you receive a damaged package or find items missing:

1. Take clear photos of the package and product.

2. Contact our support team within 24 hours of receiving the delivery.

3. We’ll investigate the issue and arrange a replacement or refund if applicable.

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